Frequently Asked Questions

Frequently Asked Questions (FAQ)

Here are some of the most frequently asked questions from customers, which we hope will help you better understand MiiMA!

🛍️ Ordering related information

Q1: How do I place an order?
A: Select your favorite items and add them to your shopping cart, fill in your shipping information and payment method, confirm your order, and then complete the checkout.

Q2: Can I modify or cancel my order?
A: If your order has not yet been shipped, please contact customer service immediately for assistance in modifying or canceling it. Once an order has been shipped, it cannot be modified, but returns can be processed according to the return and exchange policy.

Q3: What if I forget my order number?
A: An order confirmation email will be sent to your email address. You can also contact customer service and provide the name and phone number used when you made the purchase to inquire.

📦 Shipping related

Q4: How long will it take to receive the goods?
A: Home delivery takes approximately 1-3 business days, while convenience store pickup takes approximately 2-4 business days. Actual delivery time depends on the logistics situation.

Q5: Can I specify a delivery time?
A: You can specify your preferred delivery time in the notes for home delivery, but the actual delivery time is still subject to the arrangement of the logistics company.

Q6: How do I track my package?
A: You will receive a tracking number notification after the goods are shipped. You can check the delivery progress on the logistics company's official website.

Q7: Can you ship overseas?
A: Currently, we only offer delivery services to Taiwan's main island and outlying islands. For overseas orders, please contact customer service for inquiries.

💎 Product-related information

Q8: What is the material of the jewelry?
A: Our jewelry uses materials such as 925 sterling silver, 316L stainless steel, and gold plating, as described on each product page.

Q9: Will I have an allergic reaction?
A: We use hypoallergenic materials, but everyone's constitution is different. We recommend that people with sensitive skin choose 925 sterling silver or 316L stainless steel.

Q10: Can jewelry get wet?
A: We recommend avoiding contact with water, perfumes, cosmetics, and other chemicals to prolong the life of your jewelry. Please remove it when showering, swimming, or soaking in hot springs.

Q11: How to care for jewelry?
A: When not wearing it, please store it in a dust bag or jewelry box and avoid direct sunlight. Regularly wipe it with a soft cloth or neutral detergent to maintain its shine.

Q12: Is a warranty provided?
A: For quality issues not caused by human error, a 6-month warranty is provided. For damage caused by human error, repairs are available for a fee; please contact customer service.

💳 Payment related

Q13: What payment methods are available?
A: Credit card, ATM transfer, cash on delivery at convenience stores, etc. See payment method instructions for details.

Q14: When will I receive the invoice?
A: An electronic invoice will be issued and sent to your email address upon shipment.

🔄 Returns and exchanges

Q15: Can I return or exchange this item?
A: You can apply for a return or exchange within 7 days of receiving the goods, provided the goods are brand new, unused, and in their original packaging. See the return and exchange policy for details.

Q16: How long will it take to receive the refund?
A: After receiving the returned item and confirming that it is in good condition, the refund will be processed within 3-7 business days. Credit card refunds depend on the processing time of each bank.

Q17: Can discounted items be returned or exchanged?
A: Special offer items are non-refundable and non-exchangeable unless they are defective.

🎁 Other questions

Q18: Do you provide gift wrapping?
A: All items come with beautiful gift box packaging. If you require special packaging, please specify in the order remarks section.

Q19: Can jewelry be customized?
A: Some products offer engraving or customization services. Please contact customer service for inquiries.

Q20: Do you have a physical store?
A: We mainly cater to online stores and department store exhibitions.

Q21: How do I become a member?
A: Register an account to become a member and enjoy exclusive member benefits and points rewards.

📱 Any other questions?

If the above does not answer your questions, please feel free to contact us:
LINE Customer Service : @623ablnx
Email : miima141913@gmail.com
Service hours : Monday to Friday, 10:00 AM - 7:00 PM

We will reply to you as soon as possible^^😊