Return and exchange policy

Return and exchange policy

🔄 Return and Exchange Policy

To protect your rights, MiiMA offers a comprehensive return and exchange service. Please read the following instructions carefully:

✅ Return and exchange policy

  • You can apply for a return or exchange within 7 days of receiving the goods (appreciation period).
  • The product must be kept in brand new, unused condition.
  • Packaging, accessories, and gifts must be complete and intact.
  • Attach the original invoice or proof of purchase.
  • Accessories such as jewelry tags and dust bags must be returned together.

❌ Not applicable for returns and exchanges.

  • Jewelry that has been worn or used
  • Customized and customized products
  • Special offer or promotional items (unless defective)
  • More than 7 days of appreciation period
  • Damage caused by human error or missing parts

📝 Return and Exchange Process

  1. Contact customer service : Inform customer service of your return or exchange request via LINE or Email.
  2. Please provide : Order number, reason for return/exchange, and photos (if any defects).
  3. Obtain the return item number : Customer service will verify and provide the return item number.
  4. Returned goods : Pack them properly and send them back (we recommend using a convenience store for shipping).
  5. Inspection of returned goods : Please inspect within 1-3 business days after receiving the returned goods.
  6. Refund completed : Refund will be processed within 3-7 business days after confirmation.

💰 Refund Method

  • Credit card payment : Refund to the original credit card account
  • ATM transfer : Refund to your designated bank account
  • Cash on delivery at convenience stores : Refund will be credited to your designated bank account.

🔧 Product defects or errors

If the received goods are defective or do not match the order details:

  • Please take photos and contact customer service within 48 hours of receiving the goods.
  • We will provide a free replacement or a full refund.
  • MiiMA will cover the round-trip shipping costs.

📦 Return shipping fee

  • For non-product defects : Return shipping costs are borne by the customer.
  • Product defects or errors : Return shipping costs will be borne by MiiMA.

📱 Contact customer service

For any return or exchange inquiries, please contact us:
LINE Customer Service: @623ablnx
Email: miima141913@gmail.com
Service hours: Monday to Friday, 10:00 AM - 7:00 PM

※ The above policies are formulated in accordance with Taiwan's Consumer Protection Act to protect your shopping rights.